Reach the right audience with the right message – at exactly the right time.
That’s the golden rule of direct response advertising. Marketers live and die by this concept. But when it comes to digital media? We struggle – simply because it’s physically impossible to reach millions of people with personalized messages. We give up easily and convince ourselves that digital media has limited value beyond basic brand-building.
This perspective is wrong.
With the right technology –AdParlor’s tool for dynamic News Feed creatives– advertisers can use Facebook as a conversion-generating, direct response engine. The process follows a straightforward, three step formula:
Step 1: Find the Right Audiences
- Segment your existing database to pinpoint existing customers on Facebook using Custom Audiences.
- Use attribution data from on-site and in-app activity to create granular sub-segments of your audience.
- Create Lookalike Audiences (who are likely to be interested in your business) based on your strongest performing customer segments at as granular a level that you can.
Here’s how the process works with some of our largest e-commerce clients:
We look at internal CRM data for different types of buyers, based on products that they’ve eyeballed or purchased. We then group these users into like-minded segments. We then use Facebook Custom Audiences to match your CRM database to Facebook users and identify similar audiences based on demographic and interest-based characteristics of these segments. All of a sudden, we have access to new audiences with these same qualities.
We can even control the precision of our Lookalike segments. We can choose to reach ‘similar audiences’ – the 1% of Facebook users who look like our Custom Audience. ‘Reach audiences’ expand this group to the 5% of Facebook users who look like our Custom Audiences (so there is slightly less precision, but a greater market reach).
Step 2: Deliver the Right Creatives
- Once you’re confident in your segments, you can serve them with personally relevant creatives.
- This stage involves rigorous testing made possible through AdParlor’s tool for dynamic creative. In other words, we can build creatives and tailor them to audiences in near real-time (It’s the actual ad creation process in which our technology can help). Keep in mind that by bucketing the segment of users who have expressed interest in a particular brand or product type, you have already narrowed down what types of creative will be most important in the testing process.
The experiment begins. We worked with an e-commerce retail client to create two audience groups:
- Lookalike Audiences based on the advertiser’s entire user base
- Lookalike Audiences based on users who have purchased or expressed interest in specific products
We planned to target group 2 with highly targeted creatives, suspecting that focused messaging would yield higher performing ads. And we were right.
Among product-specific Lookalike Audiences, CTR was 43% higher, and CPA was 82% lower. In other words, we targeted users with messaging that was likely to pique their interest – and it really worked.
CPA | CTR | |
---|---|---|
All Users Audience | $13.19 | 0.82% |
Product Specific Audience | $9.21 | 1.49% |
Step 3: Drive the Conversion Home
- Ad creatives are only part of the marketing equation. Now you need to focus on driving a transaction by sending your Facebook audiences to your website or mobile app.
- Product-specific landing pages outperform generic landing pages. Advertisers that marry product-specific creatives with product-specific landing pages see a major improvement in both conversion rates and CPA compared to generic landing pages — i.e. if a user clicks on an image of shoes and the brand has those same shoes on the landing page, the probability of a conversion event will be higher than what it would have been on a generic page.
We tested this concept with two subscription-based advertisers (see below). When we married product-specific creative to product-specific landing pages, we witnessed 50% lower CPA costs and 60% higher conversion rates (compared to using generic landing pages).
Type | Imp | Clicks | CPA | CVR |
---|---|---|---|---|
Product Specific | 199,871,948 | 948,797 | $57.44 | 2.092% |
Generic | 6,119,585 | 19,312 | $126.79 | 1.305% |
The moral of the story? Audiences know what they want. The most powerful way to boost conversions is to speak to their unique needs – it’s basic psychology, amplified by technology.
Final Thoughts
Effective advertising is more than just reaching the right audience. You need to communicate your value proposition to the right people in a way that drives a measurable conversion event. With technology, this process is possible at scale – and it works. Want to get started? Just start testing.